If your device is faulty (for example if it is broken or does not work properly) you will still be entitled to return the product to us even after your 30-day guarantee period has expired in accordance with your statutory rights. Please note, however, that we may request evidence that the product is genuinely faulty.

You can contact our Customer Service by emailing support@blu.co.nz or phoning 0800 0149 355 for more information.

The blu 30 Day Money Back Guarantee allows you to try a blu device purchased from blu.com/en-GB with complete peace of mind. Should you decide that your blu product isn’t suitable for you, simply contact blu support within 30 days of receiving your device and send it back to us to receive a full refund.

Please see full terms and conditions here. For more information on whether you qualify for the guarantee, and how to contact blu support prior to returning any product: 30 Day Money Back Guarantee

This does not affect your statutory rights.